Privacy Policy

Last updated: May 8, 2026

Queen Foundation Repair (“we,” “us,” or “our”) operates queenfoundationrepair.com and is committed to protecting your privacy. This policy explains what information we collect when you use our website or request a free quote, how we use it, and your rights regarding your data.

1. Information We Collect

When you submit a form on our site (free quote, contact form, or text message widget), we collect:

• Your name
• Phone number
• Email address (if provided)
• ZIP code
• Service of interest
• A description of the issue you’re experiencing

We also automatically collect basic technical information when you visit the site, including your IP address, browser type, device type, and pages viewed. This is standard for any website and is used for analytics and security.

2. How We Use Your Information

We use the information you provide to:

• Contact you about the foundation, basement, or crawl space services you requested a quote for
• Schedule and provide a free in-person inspection or estimate
• Follow up if you have questions or need additional information
• Improve our services and the quality of our website

We do not sell, rent, or trade your personal information to anyone. Period.

3. Third-Party Services

To operate our website and respond to your inquiries, we use a small number of trusted third-party services:

• LeadSnap — receives form submissions and routes them to our team so we can contact you
• Netlify — hosts our website and may collect basic server logs (IP, browser, request data)
• Google Maps — embedded maps on our location pages may set cookies per Google’s privacy policy

Each of these services has its own privacy policy. We only share information with them as needed to deliver the service you requested.

4. Cookies

Our site uses minimal cookies. Some are technical (required for the site to function), and some may come from embedded third-party content like Google Maps. You can disable cookies in your browser settings, but parts of the site may not work as expected.

5. SMS / Text Communications

If you submit your phone number through our forms or text widget, you consent to receive text messages from us related to your inquiry — including appointment confirmations, scheduling updates, follow-up communications, and service-related messages. By providing your phone number, you expressly consent to receive these communications.

Message frequency: You may receive up to 4 messages per month per active inquiry, depending on your engagement.

Standard message and data rates may apply. Your mobile carrier may charge you for each message sent or received.

Opt out at any time by replying STOP to any message. You'll receive a one-time confirmation that you've been unsubscribed.

For assistance with our messaging program, reply HELP to any message for support information, or contact us at marjohn@foundationrepairwork.com.

We will never sell or share your phone number with third parties for marketing purposes outside of the contractor we connect you with for your specific service inquiry.

6. Data Security

We take reasonable steps to protect the information you provide, including HTTPS encryption on every page and secure transmission of form data. However, no internet transmission is 100% secure. We cannot guarantee absolute security, but we treat your data with the same care we expect for our own.

7. Your Rights

You have the right to:

• Request a copy of the personal information we have about you
• Request that we correct inaccurate information
• Request that we delete your information from our records
• Opt out of future communications from us

To exercise any of these rights, contact us at info@queenfoundationrepair.com or call (888) 207-9786.

8. Children’s Privacy

Our services are intended for homeowners and adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, contact us and we will remove it.

9. Updates to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent change. We recommend checking back periodically.

10. Contact Us

Questions about this policy or how your information is handled? We’re happy to answer them.

Email: info@queenfoundationrepair.com

Phone: (888) 207-9786